Hawthorn East Medical Clinic in Australia 2026: Doctors, Hours & Booking

Hawthorn East Medical Clinic: Quick Answer

Hawthorn East Medical & Aesthetic Clinic (HEMAC) is a general practice and allied-health clinic located at 663 Burwood Road, Hawthorn East VIC 3123. The clinic’s official information identifies general practice hours as Monday to Friday, 8:30am to 6:00pm, with Saturday, Sunday and public-holiday GP services listed as closed.

Appointments can be arranged through the clinic’s online booking system or by telephone. HEMAC states that new patients should complete its online registration form before their first visit where possible. Longer GP consultation times can also be selected through the booking options when available.

Hawthorn East Medical Clinic Opening Hours 2026

These are the general-practice and allied-health hours published by HEMAC. Aesthetic and skin services have separate hours, so do not assume the GP timetable applies to every service at the premises.

Doctors at Hawthorn East Medical Clinic

HEMAC describes its general practice as a team of experienced GPs led by Dr Li Wan. The clinic’s general-practice information highlights family-focused care and a multidisciplinary approach rather than presenting the practice as a single-doctor surgery.

Hawthorn East GP Services

How to Book a Hawthorn East Medical Clinic Appointment

1. Check the online booking system. HEMAC provides online appointment booking and recommends using HotDoc for convenient booking.
2. Select the appropriate appointment type. Choose a standard, long or extended consultation where the relevant option is available.
3. Choose your doctor and available time. Doctor availability depends on the current roster and appointment capacity.
4. Complete new-patient registration. If you are a new patient, complete the clinic’s online registration information beforehand where requested.
5. Prepare for the consultation. Bring relevant Medicare or health-care information and any useful medical documents, referral information or medication details.
6. For telehealth, confirm eligibility. HEMAC states that current patients who have seen their doctor within the previous 12 months can request telehealth. New patients need an initial face-to-face appointment first.

Hawthorn East Medical Clinic Fees & Billing

HEMAC states that its general-practice services operate under mixed billing. The clinic also identifies circumstances where bulk billing remains available, including eligible health-care card holders and pensioners, children under 16, government immunisations and vaccines, care plans and eligible health checks.

The published GP fee page specifies these amounts for Monday–Friday Medicare-card-holder GP services. Fees can change, eligibility affects rebates, and additional procedure charges may apply. Confirm the current fee when booking.

Other Published Charges

Cancellation Policy

HEMAC states that GP appointments require at least 24 hours’ notice for cancellation; otherwise a $25 cancellation fee may be charged. Cancellations can be made through the practice’s online HotDoc booking system or by contacting the clinic.

Outstanding accounts must be settled before making further appointments according to the clinic’s published fee information.

Does Hawthorn East Medical Clinic Offer Telehealth?

Yes. HEMAC provides telehealth as an alternative to face-to-face consultations. Existing patients who have seen their doctor within the last 12 months can request a telehealth consultation with one of the clinic’s doctors. New patients are required to attend their first appointment at the clinic before using telehealth.

Do You Need a GP Referral?

You do not generally need a referral to make a normal GP appointment at HEMAC or to see its allied-health providers as a private patient. A referral is required when you need to see a medical specialist. Your GP can assess your condition, discuss whether specialist care is appropriate and prepare a referral when needed.

HEMAC also states that standard specialist referrals are generally valid for one year, so patients should arrange the specialist appointment before the referral expires.

Allied Health at Hawthorn East Medical Clinic

HEMAC also provides allied-health services alongside its general practice. Its published information includes dietetic support and describes multidisciplinary care involving other health professionals when appropriate.

Private allied-health patients are responsible for applicable fees. Where a Medicare-supported care plan is involved, referral and eligibility requirements can apply and a gap fee may still be charged.

Getting to Hawthorn East Medical Clinic

Hawthorn East Medical Clinic Contact Details

Before You Visit: Patient Checklist

Interpreter and Accessibility Support

HEMAC asks patients who require an interpreter to tell reception when booking so arrangements can be organised. The clinic also states that it participates in the National Relay Service for patients who are deaf, hearing impaired or have a speech impairment; the published relay number is 133 677.

After-Hours GP Care

HEMAC states that after-hours services are available for its regular patients during evenings and weekends through the National Home Doctor Service. The published number is 13 74 25.

Hawthorn East Medical Clinic FAQs

Official Sources & Useful Links

• HEMAC official website — clinic overview, services and contact information.
• HEMAC General Practice — GP services, booking guidance, telehealth and practice information.
• HEMAC Booking — online appointment and registration information.
• HEMAC Appointment Types & Fees — current published GP fees and cancellation information.
• HEMAC Contact Us — address, phone, hours and transport information.

Important Medical Information

This page is an informational guide to Hawthorn East Medical & Aesthetic Clinic and is not a substitute for medical advice. Clinic hours, doctor availability, fees, Medicare eligibility, services and booking availability can change. Confirm the relevant information directly with HEMAC before attending.