If you searched for Southland Medical Clinic, this article covers the long-established Southland Medical Centre at 50 Chesterville Road, Cheltenham VIC 3192, opposite Westfield Southland. The practice lists (03) 9584 9504 for reception and offers online booking through its website/HotDoc.
There is also a separate Myhealth Southland Medical Centre inside Westfield Southland at Shop 2051/2, 1239 Nepean Highway. That is a different clinic with a different phone number and billing policy. Check the address before you book so you do not arrive at the wrong practice.
Southland Medical Clinic in Australia 2026: Doctors, Hours & Booking
A practical Cheltenham patient guide covering the correct Southland clinic, official opening hours, doctors, current fee page, telehealth, pathology next door, home visits, after-hours care and what to confirm before travelling.
The clinic’s own contact and booking pages publish the same front-door timetable.
The clinic describes itself as a private-billing practice, with specific bulk-billing exceptions.
🔎 Which “Southland Medical Clinic” is this?
The official name of the practice covered here is Southland Medical Centre. Its website says the practice was established in 1970, was originally located in Southland Shopping Centre, and moved to its current Chesterville Road site in the mid-1980s. That history explains why people may casually search for “Southland Medical Clinic,” “Southland doctors,” or “Southland medical centre Cheltenham.”
| Practice | Address | Phone | Important distinction |
|---|---|---|---|
| Southland Medical Centre | 50 Chesterville Road, Cheltenham VIC 3192 | 03 9584 9504 | This is the practice covered by this article; it is opposite Westfield Southland. |
| Myhealth Southland Medical Centre | Shop 2051/2, Westfield Southland, 1239 Nepean Highway, Cheltenham VIC 3192 | 03 8080 1380 | Separate clinic inside Westfield with its own doctors, hours and billing policy. |
📍 Southland Medical Centre contact details and map
The clinic’s official contact page lists 50 Chesterville Road, Cheltenham, Victoria 3192, phone 03 9584 9504 and fax 03 9583 7403. The practice says it is opposite Southland Shopping Centre, has ample onsite parking and is accessible by local bus and train services.
⏰ Southland Medical Centre opening hours in 2026
The clinic’s official home, contact and booking pages currently agree on the same general opening hours: Monday 9:00 am–7:00 pm, Tuesday to Friday 9:00 am–6:00 pm, Saturday 9:00 am–12:00 pm, and Sunday closed.
| Day | Official clinic hours | Planning note |
|---|---|---|
| Monday | 9:00 am – 7:00 pm | Longest published weekday session. |
| Tuesday | 9:00 am – 6:00 pm | Doctor roster may be shorter than clinic hours. |
| Wednesday | 9:00 am – 6:00 pm | Check live appointment availability online. |
| Thursday | 9:00 am – 6:00 pm | Allied-health sessions can follow separate timetables. |
| Friday | 9:00 am – 6:00 pm | Book ahead if you need a specific GP. |
| Saturday | 9:00 am – 12:00 pm | Short session; confirm availability before travelling. |
| Sunday | Closed | Use after-hours options according to urgency. |
| Public holidays | Check first | Call or check the clinic website before attending. |
✅ How to book Southland Medical Centre
The clinic’s official booking page offers an online booking portal and says patients can also book directly on HotDoc. Reception can be reached on 03 9584 9504. For a longer or complex visit, tell reception what type of appointment you need so enough time can be allocated.
Start from the clinic’s own booking page so you use the correct Southland practice and current booking portal.
The clinic says a standard consultation suits a straightforward issue, while chronic disease, multiple problems, mental health care plans and minor procedures may need a longer consultation.
Because the official fee page and Healthengine currently show different amounts, ask reception for the total fee, Medicare rebate and expected out-of-pocket cost for your exact appointment.
Bring Medicare and concession details plus medicine lists, specialist letters, recent hospital information, results and forms relevant to the visit.
💳 Southland Medical Centre fees, Medicare and bulk billing
The clinic’s official fee page describes Southland Medical Centre as a private-billing practice. The page still labels the displayed schedule as “Current Fees – As of 12 August 2025” when checked in October 2026, so these published amounts are useful for planning but should be confirmed before attending.
| Appointment | Official page fee | After Medicare rebate shown | Who it applies to |
|---|---|---|---|
| Standard consultation (clinic & telehealth) | $100 maximum | $56.10 | General private fee schedule |
| Long consultation | $180 maximum | $95.10 | General private fee schedule |
| Standard concession | $70 | $26.10 | Pensioners and Health Care Card holders |
| Long concession | $130 | $45.10 | Pensioners and Health Care Card holders |
| Children under 16 | Bulk billing listed | No standard gap where policy applies | Before 6:00 pm and on weekends, per clinic fee page |
Telehealth billing
The fee page says telehealth uses the same fee schedule as face-to-face consultations. The services page adds that new patients, or patients who have not attended the surgery in the last 12 months, may have a full out-of-pocket telehealth fee.
Hardship or special circumstances
The clinic invites patients with hardship or payment concerns to discuss options with their doctor. Procedures, travel medicine and other non-standard services may have separate costs.
👥 Southland Medical Centre doctors in 2026
The clinic’s current Clinical Team page lists six doctors: Dr Louise Batchelor, Dr Alex Avergun, Dr Naomi Eisenberg, Dr Peter Enten, Dr Andrew Hewett and Dr Daniel Bergman. The clinic notes that these doctors are individual practitioners who use the facilities at Southland Medical Centre, so this article does not describe them as employees.
| Doctor | Interests / focus published by clinic | Booking note |
|---|---|---|
| Dr Louise Batchelor | Women’s health, children’s health, hypnosis and travel medicine; qualified for Implanon insertion. | Check live roster for current sessions and appointment type. |
| Dr Alex Avergun | Cardiology, allergies, aged care and children’s health. | Confirm current availability with reception/online booking. |
| Dr Naomi Eisenberg | Women’s and children’s health; obstetrics/gynaecology background, shared antenatal care and Implanon insertion. | Ask for the right appointment length for procedures or antenatal matters. |
| Dr Peter Enten | Children’s health, family care, men’s health, aged care and skin cancers. | Skin checks/procedures may need dedicated booking time. |
| Dr Andrew Hewett | General medicine and preventive health. | Use current booking calendar for available sessions. |
| Dr Daniel Bergman | General medicine, drug interactions, brain science and psychology. | Clinic profile says he no longer performs gynaecological examinations or vaccinates children. |
🩺 GP, family health and allied-health services
Southland Medical Centre publishes a broad service list and says it takes a comprehensive approach to family general practice. The home page also lists onsite or associated allied-health support including physiotherapy, podiatry, dietitian services, diabetes education, a denture clinic and practice nursing.
General family GP care, postnatal checks, childhood health and vaccinations.
Family planning, contraception, antenatal/postnatal care and preventive health.
Preventive checks, cardiovascular risk, prostate discussion, diabetes and sexual health.
GP mental-health care, assessment, referrals and mental health care plans; clinic asks patients to book a longer appointment.
Care planning and coordination for conditions such as diabetes, heart disease, asthma, arthritis and osteoporosis.
Skin lesion procedures, wound care, cryotherapy, ingrown toenails, biopsies and Implanon procedures are listed.
Skin-cancer checks and dermatoscope-assisted assessment are published among clinic services.
Pre-travel advice and vaccination planning are available; clinic says travel consultations are privately billed.
Podiatry, physiotherapy, diabetes education and other allied-health support are listed by the practice.
🧪 Melbourne Pathology next to the clinic
The clinic’s patient-information page says a Melbourne Pathology collection centre is at 48 Chesterville Road, next door to Southland Medical Centre, and that appointments are not necessary. The clinic page currently displays the hours as “Monday to Friday 8.30AM to 5.00AM,” which appears internally inconsistent.
Current third-party location listings for that Melbourne Pathology address show weekday daytime hours around 8:00 am–5:00 pm. Because the clinic page contains an apparent AM/PM error and collection-centre hours can change, confirm the pathology centre’s own current hours before travelling rather than relying on the typo.
📱 Telehealth, phone consultations and home visits
The clinic’s service pages say telehealth and phone consultations are available. They are privately charged according to the clinic’s fee schedule. The clinic also says home visits may be arranged for patients who are too unwell to attend, usually toward the end of the day, and that fees apply for home visits.
Telehealth
Ask reception whether your concern is suitable for phone/video care. New patients or patients who have not attended within 12 months may face a full out-of-pocket telehealth fee according to the clinic’s services page.
Home visits
Call reception rather than assuming a house call is available. The patient-information page says a visit may be arranged when a patient is too unwell to attend and fees apply.
📋 New patients, scripts, referrals, results and cancellations
| Patient task | Clinic’s published rule | What to do |
|---|---|---|
| New patient | New Patient Registration Form is available. | Complete registration and check which doctors are accepting appointments. |
| Cancel appointment | Give at least 24 hours notice; a short-notice cancellation fee may apply. | Call or cancel through the booking system as early as possible. |
| Test results | Clinic says results are generally available 3–5 days later depending on the test and patients are responsible for follow-up. | Book follow-up as advised; urgent results are handled directly by the doctor. |
| New script / new referral | Appointment required. | Book a GP consultation. |
| Eligible repeat script request | Existing script, previously provided by a clinic doctor within the last 6 months; 24 hours notice; $40 fee; doctor approval still required. | Call reception and ask whether your doctor offers the repeat-script service. |
| Interpreter | Telephone Interpreter Service can be arranged on request. | Tell reception before the appointment if an interpreter is needed. |
🚑 After-hours care and emergencies
For a critical or life-threatening emergency, call 000. For non-emergency health advice, healthdirect provides a 24-hour registered-nurse helpline on 1800 022 222 (known as NURSE-ON-CALL in Victoria).
Southland Medical Centre’s own Patient Information and Services pages currently publish different direct after-hours contact numbers. Because those official pages conflict, this independent guide does not repeat the direct clinician/mobile numbers as if one were certainly current. The patient-information page also lists 13SICK (13 74 25) for late-night, weekend and public-holiday locum care.
| Situation | Best starting point | Contact |
|---|---|---|
| Routine issue during opening hours | Southland Medical Centre | 03 9584 9504 |
| Need non-emergency health advice | healthdirect / NURSE-ON-CALL | 1800 022 222 |
| After-hours GP option listed by clinic | 13SICK | 13 74 25 |
| Critical or life-threatening emergency | Ambulance / emergency services | 000 |
🧭 Quick visit planner
This tool does not diagnose symptoms. It only routes you to the booking, billing or after-hours information already explained on this page.
❓ Southland Medical Clinic FAQs
🔗 Official and supporting sources
Official clinic pages were prioritised for identity, contact information, opening hours, doctors, billing, patient policies and services. Current third-party booking/directory sources were used only to cross-check discrepancies that patients may encounter online.
- Southland Medical Centre official website
- Official contact and hours
- Official booking page
- Official fees
- Official clinical team
- Official doctor profiles
- Official services
- Official patient information
- Healthengine cross-check
- Myhealth Southland identity cross-check
- healthdirect 24/7 advice
- Services Australia Medicare
Video check: No clearly verified official public YouTube video for Southland Medical Centre in Cheltenham was found during this October 2026 research check, so this page does not embed an unrelated video.