Plan the Right Vermont GP Visit
Vermont Medical Clinic is on Level 1 at 645–647 Burwood Highway, Vermont South. Use this guide to check current hours, book the right appointment, compare doctors and understand the clinic’s mixed-billing rules.
The clinic accepts new patients, but walk-ins are not guaranteed and billing differs by doctor, appointment stream and eligibility. Confirm the exact booking before travelling.
Quick answer before you book
Use the clinic’s official booking page for a routine GP appointment. Call reception for a first visit, longer consultation, same-day request, procedure, iron infusion, travel vaccine, telehealth question or any booking where the fee is unclear.
I want to…
Choose the action that matches your visit. Each button goes to the exact official step or practical explanation.
Book a routine GP
Use the official booking page to view current doctors and appointment types.
Book onlineConfirm bulk billing
Eligibility and billing can depend on the doctor, appointment stream and time.
Review billing rulesChoose a doctor
Compare published interests and languages before checking current availability.
Compare doctorsBook a longer visit
Call for multiple concerns, a procedure, care plan, mental health discussion or complex history.
Call receptionPrepare for a first appointment
Bring Medicare details, medicines, allergies and relevant medical records.
Open the checklistGet care after hours
Compare the clinic, Family Doctor telehealth, healthdirect and emergency care.
See after-hours choicesHow to book the correct appointment
A standard appointment may not be long enough for several concerns, procedures, forms, mental health plans or a detailed first visit.
- Name the visit typeRoutine GP, long consultation, procedure, telehealth, vaccination, care plan or allied health.
- Check the doctorReview clinical interests, language needs and the current online roster.
- Confirm time and feeCall when the visit length, bulk-billing eligibility or procedure cost is unclear.
- Prepare before arrivalBring Medicare, medication information, referrals and relevant reports.
Book online when…
You need a routine appointment and the correct doctor and visit type are clearly shown.
Call reception when…
You are new, need a same-day slot, require more time or are booking a procedure or special service.
Do not rely on a walk-in when…
You need certainty, a specific doctor or a time-sensitive service. Healthdirect lists appointments as required.
Useful booking phone script
“I need an appointment for [brief reason]. Should I book a standard or long consultation, is my preferred doctor available, and what fee or bulk-billing rule applies?”
Vermont Medical Clinic opening hours
The official clinic website and healthdirect agree on Monday to Thursday and Saturday hours. Friday differs slightly, so confirm a late Friday appointment before travelling.
| Day | Published hours | Planning note |
|---|---|---|
| Monday–Thursday | 8:00 am–7:00 pm | Confirm the preferred doctor and service. |
| Friday | Official clinic: 8:00 am–5:30 pm; healthdirect: 8:00 am–5:00 pm | Call before relying on a booking after 5:00 pm. |
| Saturday | 8:00 am–12:00 pm | The shorter session may fill early. |
| Sunday | Closed | Use after-hours care where appropriate. |
| Public holidays | Healthdirect lists major public holidays as closed | Recheck the specific date before leaving home. |
Mixed billing, bulk billing and published fees
Vermont Medical Clinic is not an all-patients bulk-billing clinic. The doctor and appointment stream matter, and some profiles are marked “no bulk billing” while others use mixed billing.
| Patient or service | Published information | What to confirm |
|---|---|---|
| Standard consultation | $98 Monday to Friday before 6:00 pm | Current doctor fee, Medicare rebate and expected gap. |
| Long or complex consultation | $175 Monday to Friday before 6:00 pm | The required appointment length and rebate. |
| Eligible bulk billing | Healthdirect lists certain times for full pensioners, DVA patients and children 12 and under | Use the correct doctor or mixed-billing booking stream and show eligibility. |
| Discounted fee | Clinic lists Health Care Card and Pension Concession Card holders; healthdirect also mentions children 13–17 and part pensioners | The current reduced fee and required card. |
| Care plans and health assessments | No charge may be available for eligible patients | Eligibility with the treating doctor before booking. |
| Missed appointment | $50 failure-to-attend fee without prior notice | Cancel or reschedule early when unable to attend. |
| Procedure, vaccine or allied health | Separate fees may apply | Consultation, product, consumable and provider charges. |
Fee-check phone script
“I need [standard / long / procedure / telehealth] with Dr [name]. What is the current fee, Medicare rebate, out-of-pocket amount and bulk-billing eligibility for that exact booking?”
Doctors and published areas of interest
The official clinic page lists a broad GP team. Use these profiles to narrow your choice, then confirm current availability and billing through the booking page.
| Doctor | Published focus or language | Booking help |
|---|---|---|
| Dr Chris Madden | General practice and medical education; English. | Confirm whether the selected stream is mixed billing or no bulk billing. |
| Dr Grant Chen | General medicine; English and Mandarin. | Check current roster and fee before booking. |
| Dr Yifan Xu | Women’s health, preventive care and weight-management interest; English and Mandarin. | Mention women’s health or longer-visit needs. |
| Dr Joon Ming Wong | Chronic disease, mental health, men’s health, geriatrics, travel and adolescent medicine; English and Malay. | Request enough time for several or complex concerns. |
| Dr Hyunjin “Christina” Kim | Women’s health, skin conditions and chronic disease; English and Korean. | Confirm registrar availability and appointment type. |
| Dr Lidija Suntesic | General medicine and skin cancer. | Ask whether a skin procedure needs a separate or longer appointment. |
| Dr Jim Glaspole | Preventive, geriatric and paediatric medicine, palliative care, skin cancer and minor procedures. | Mention procedures or complex chronic care when booking. |
| Dr Rachelle McIllree | Women’s health, preventive medicine and shared obstetric care; English and some Auslan. | Confirm current sessions and billing stream. |
| Dr Tania Poon | General medicine and acupuncture. | Confirm whether acupuncture requires a specific appointment type. |
| Dr Daniel Epstein | General medicine, vaccinations and iron infusions. | Call before an iron infusion or vaccine booking. |
| Dr Qiying Zhong | Paediatrics, skin cancer, chronic disease, women’s health, children’s health and iron infusions. | Confirm procedure preparation and appointment length. |
| Dr Chiharu Yamano | Chronic disease management and women’s health. | Check current online availability. |
Services that may need a special booking
The clinic publishes a large service list. Call before booking tests, procedures, infusions, travel medicine or allied health because these may require preparation, equipment, a particular doctor or a separate fee.
General medicine, health checks, immunisations, vaccinations, screening, lifestyle advice and preventive medicine.
Children’s health, adolescent care, women’s health, men’s health, family planning, antenatal care and cervical screening.
Diabetes, asthma, cardiovascular care, chronic disease management, counselling, mental health and chronic pain support.
Skin checks, mole or wart treatment, minor excisions, wound care and minor surgery.
ECG, spirometry, 24-hour blood pressure monitoring, Holter monitoring, onsite pathology and iron infusions.
Travel medicine, vaccinations, physiotherapy, podiatry, dietetics, psychology and nutrition support.
First-appointment checklist
The clinic website says new patients are accepted and recommends a longer first appointment so the doctor has enough time to understand the patient’s history.
Bring
- Current Medicare and concession cards.
- Medication, supplement and allergy list.
- Hospital letters, specialist reports and recent test results.
- Referral, pathology request or procedure paperwork.
- Vaccination history when relevant.
- Payment method for private or discounted billing.
Confirm before travelling
- The clinic is accepting the required booking type.
- A longer first appointment has been selected.
- The preferred doctor is available.
- The fee and rebate are understood.
- Any test, vaccination or procedure preparation.
- Parking time limits and mobility access.
Repeat scripts, referrals, results and medical records
The Family Doctor practice policy says scripts, referrals and test results are not ordered over the reception counter. Use an appointment, telehealth or a specific online request where available.
Scripts, referrals and results
- Book with a doctor or use the dedicated online request option.
- Allow up to five working days for an online request.
- Online request services may have a fee.
- Clinical results are not provided by reception over the phone.
- Book a follow-up when the clinic asks you to discuss results.
Medical records and communication
- Use a written request to the treating doctor for records.
- Clinic-to-clinic transfer is preferred.
- Do not email urgent or sensitive health information.
- Emails may take one to two business days for a response.
- Call the practice directly for urgent matters.
Telehealth and when an in-person visit may still be needed
Telephone consultations are available for convenience, but the doctor may decide that an examination or procedure requires an in-person appointment.
Telehealth may suit
A stable follow-up, selected results discussion, routine medication review or concern that does not require examination.
In-person care may be required
A physical examination, procedure, skin assessment, vaccination, iron infusion or concern that cannot be assessed safely by phone.
Billing still applies
The clinic states that standard consultation fees apply when a telehealth visit leads to an in-person consultation.
Telehealth booking script
“Is telehealth suitable for this request, what fee applies, and might I still need to attend the clinic for an examination or procedure?”
After-hours care and emergencies
The clinic is closed on Sunday and major public holidays. Family Doctor operates a separate paid after-hours telehealth service outside normal clinic hours.
| Situation | Contact route | Published rule |
|---|---|---|
| Routine concern during opening hours | Vermont Medical Clinic | Book online or call 03 9874 2422. |
| Non-emergency after-hours telehealth | Family Doctor after-hours service | Published as 6:00 pm–8:00 am on weeknights and all day weekends/public holidays; $100 prepaid with no Medicare rebate. |
| Unsure what care is needed | healthdirect 1800 022 222 | 24-hour Australian health advice. |
| Serious or time-critical emergency | Triple Zero 000 | Immediate emergency response. |
Common mistakes that can cause a failed visit
Most problems occur when patients rely on a general clinic listing without confirming the exact doctor, booking stream, appointment length or fee.
Location, free parking and arrival help
Vermont Medical Clinic is on Level 1 at Vermont South Medical Centre, 645–647 Burwood Highway. The suite appears as both “Suite 1.02” and “Suite 2” in public listings; both refer to the clinic on Level 1.
Vermont Medical Clinic FAQs
What are Vermont Medical Clinic’s opening hours?
The clinic website lists Monday to Thursday from 8:00 am to 7:00 pm, Friday from 8:00 am to 5:30 pm and Saturday from 8:00 am to 12:00 pm. Healthdirect lists Friday closing at 5:00 pm, so confirm a late Friday appointment.
How do I book Vermont Medical Clinic?
Use the clinic’s official online booking page for a routine appointment or call 03 9874 2422 for a first visit, longer consultation, same-day request, procedure, telehealth or fee question.
Does Vermont Medical Clinic accept new patients?
The clinic website says it is accepting new patients and recommends booking a longer first appointment so the doctor has time to understand the patient’s health history.
Does Vermont Medical Clinic accept walk-ins?
The clinic website says walk-ins are welcome, while healthdirect says an appointment is needed. Walk-in access is not guaranteed, so call before travelling without a confirmed booking.
Is Vermont Medical Clinic bulk billed?
Vermont Medical Clinic uses mixed billing. Selected eligible patients may be bulk billed during certain times, but some doctors or booking streams are marked no bulk billing. Confirm the exact doctor and appointment before attending.
What are the standard consultation fees?
The clinic fee page lists $98 for a standard consultation and $175 for a long or complex consultation from Monday to Friday before 6:00 pm. Fees can change, so confirm the current amount and Medicare rebate.
Which doctors work at Vermont Medical Clinic?
The clinic lists doctors including Dr Chris Madden, Dr Grant Chen, Dr Yifan Xu, Dr Joon Ming Wong, Dr Hyunjin Kim, Dr Lidija Suntesic, Dr Jim Glaspole, Dr Rachelle McIllree, Dr Tania Poon, Dr Daniel Epstein, Dr Qiying Zhong and Dr Chiharu Yamano. Confirm the live roster online.
Does Vermont Medical Clinic offer telehealth?
Yes. Telephone consultations are available, but the doctor may require an in-person examination. Confirm suitability, fee and Medicare eligibility when booking.
How do I get repeat scripts, referrals or test results?
Book with a doctor or use a dedicated online request where available. Online requests may have a fee and can take up to five working days. Reception does not provide clinical test results over the phone.
What should I do when Vermont Medical Clinic is closed?
Family Doctor offers a separate paid after-hours telehealth service. Healthdirect provides 24-hour advice on 1800 022 222. Call Triple Zero 000 for a serious or time-critical emergency.
Best next step
Choose the correct appointment length and doctor, check the billing stream, then confirm the fee before leaving home. Call reception when walk-in access, Friday hours, new-patient arrangements, a procedure or telehealth suitability is unclear.
Clinic details, doctor rosters and fees can change. Final decisions should be based on the official clinic, healthdirect or direct phone confirmation.