Plan Your Pendle Hill GP Visit
Civic Park Medical Centre is a bulk-billing general practice at Shop 58–59, 2–12 Civic Avenue, Pendle Hill. Use this guide to confirm reception details, opening hours, doctors, private fees, services and what to bring.
The current clinic website directs patients to book by phone. Healthdirect also lists appointments as required, so calling reception is safer than relying on an unconfirmed walk-in or an unverified booking directory.
Quick answer before you book
Phone reception during clinic hours and briefly explain the reason for the visit. Ask whether you need a standard or longer appointment, whether the preferred doctor is consulting, and whether Medicare or a private fee applies.
I want to…
Choose the task that best matches your visit. Each button goes to the exact official action or the practical explanation you need first.
Book a GP appointment
Call reception for the clearest current booking route and doctor availability.
Call receptionChoose a doctor
Compare published interests and consulting days before requesting a name.
View doctor rosterCheck bulk billing
Understand Medicare eligibility and the clinic’s listed private fees.
Review fee rulesBook child or family care
Ask for child health, immunisation or the doctor with paediatric qualifications.
Ask receptionArrange allied health
Check physiotherapy, exercise physiology, dietetics or psychology pathways.
See allied health detailsFind parking and the clinic
Use the exact shop address and confirm mobility access when needed.
Open location helpHow to book the correct appointment
The official clinic pages ask patients to telephone for appointments. Healthdirect also marks the service as appointment required. No verified live online GP booking page was identified for this practice.
- Call during reception hoursPhone 02 9688 3744 from 8:30 am–5:00 pm weekdays or 8:30 am–1:00 pm Saturday.
- State the main reasonMention child health, skin check, vaccination, care plan, mental health, forms, travel medicine or several concerns.
- Confirm doctor and lengthAsk whether the preferred doctor is consulting and whether a standard or longer appointment is needed.
- Check fees and documentsConfirm Medicare eligibility, private charges, forms, referrals and preparation before attending.
Useful reception script
“I need an appointment for [brief reason]. Which doctor and appointment length are suitable, will it be bulk billed with my Medicare card, and what should I bring?”
Opening hours and 2026 closure planning
These are clinic opening hours, not a guarantee that every doctor, allied health professional or service is available throughout the full session.
| Day | Published hours | Patient planning note |
|---|---|---|
| Monday–Friday | 8:30 am–5:00 pm | Doctor rosters differ; request the preferred doctor when booking. |
| Saturday | 8:30 am–1:00 pm | The session is shorter and several doctors work alternate or limited Saturdays. |
| Sunday | Closed | Use after-hours advice or emergency care according to urgency. |
| Public holidays | Closed | Recheck before travelling because holiday listings can change. |
Doctors, clinical interests and consulting days
The official doctors page lists five GPs. Consulting times are useful for planning, but they remain subject to leave, bookings and availability.
Bulk billing, Medicare and listed private fees
The clinic says it bulk bills Medicare card holders. Private billing applies when a patient is not eligible for Medicare, and extra costs may apply to other services. Reception keeps the current fee schedule.
| Billing situation | Published information | What to confirm |
|---|---|---|
| Medicare card holder | The clinic describes the practice as bulk billed for Medicare card holders. | Ask whether the exact appointment or extra service has any separate charge. |
| Private standard consultation | $80 | Confirm the current fee and consultation duration. |
| Private long consultation | $120 | The official duration wording appears inconsistent, so confirm the required length and fee. |
| Private follow-up consultation | $60 | Ask whether this applies to your particular review. |
| Taxi or commercial vehicle licence medical | $150 + GST | Ask which form, identification, tests and payment method are required. |
| Procedure, vaccine, report or consumable | Fees may change depending on the service. | Ask for the total doctor, nurse, material and document charge. |
Best cost-check phrase
“I have a current Medicare card and need a [consultation / skin check / vaccine / form / medical]. Is the full service bulk billed, and is there any separate fee?”
GP services available at Civic Park Medical Centre
The official clinic pages list a broad range of general practice services. Confirm the exact appointment type, preparation and fee before booking a specialised service.
Routine and ongoing care
- General practice and family healthcare.
- GP management and team care plans.
- Asthma and diabetes assessment plans.
- Mental health assessments.
- Health assessments for eligible age groups.
Children and preventative care
- Baby clinic and child health.
- Immunisations and vaccinations.
- Travel medicine and vaccination advice.
- Women’s and men’s health.
- Family planning and cervical screening.
Checks, forms and injuries
- Skin cancer checks.
- Sports medicine.
- Driving and commercial vehicle assessments.
- WorkCover and insurance assessments.
- Medical reports and forms by arrangement.
Confirm before attending
- Pathology or radiology availability.
- Fasting or referral requirements.
- Vaccine stock and product cost.
- Long-appointment requirements.
- Any procedure or consumable charge.
Allied health, physiotherapy and referral planning
The clinic’s allied health page lists physiotherapy, exercise physiology, psychology, dietetics, speech pathology, chronic pain support and telehealth. These services may be delivered by an allied health provider operating inside the medical centre.
| Physiotherapy pathway | Published price guide | What to check |
|---|---|---|
| Medicare or DVA with eligible GP referral/EPC plan | No gap listed | Confirm referral eligibility, remaining visits and provider acceptance. |
| Private initial appointment | $95 | Confirm current duration and cancellation rules. |
| Private follow-up appointment | $85 | Confirm whether this is the correct follow-up type. |
| Eligible university student | $65 | A valid student card with visible expiry is required. |
| Concession card holder or age 75+ | $65 | Confirm eligibility and current price before booking. |
Language support, parking and clinic access
The official doctors page says practitioners and staff speak English, Tamil and Sinhala. Patients who need another language should tell reception when booking so a translator can be arranged.
Language help
- English, Tamil and Sinhala are listed.
- Request another language when calling.
- Repeat the interpreter request at the consultation.
- Book enough time for interpreted care.
Access information
- Healthdirect lists free parking.
- A baby change facility is listed.
- Step-free and wheelchair details are not clearly published.
- Call before travelling when mobility access is essential.
Checklist before leaving home
A short confirmation prevents most registration delays, unsuitable appointments and repeat visits.
Bring
- Current Medicare card or Medicare number.
- Concession, DVA or private insurance details if relevant.
- Medication and allergy list.
- Referral, pathology request or required medical form.
- Recent reports, scans or hospital discharge papers.
- Payment method if a private or extra-service fee applies.
Confirm
- The preferred doctor is consulting.
- The appointment length is suitable.
- The clinic is accepting the required booking.
- The exact service and equipment are available.
- Medicare, private and extra-service costs.
- Interpreter, parking or mobility arrangements.
Common mistakes that cause a failed visit
Most avoidable problems happen when a patient treats general clinic information as a confirmed booking.
After-hours advice and emergency help
Use the clinic’s published after-hours number when the practice is closed. Healthdirect can provide 24-hour nurse advice when you are unsure what care is appropriate.
| Situation | Contact | Use this for |
|---|---|---|
| Clinic closed | 02 8724 6300 | The after-hours contact published by the clinic and healthdirect. |
| Unsure what care is needed | healthdirect 1800 022 222 | 24-hour Australian health advice from a registered nurse. |
| Serious or time-critical emergency | Triple Zero 000 | Urgent ambulance, police or fire response. |
Location, parking and arrival help
The clinic is listed as Shop 58–59, 2–12 Civic Avenue, Pendle Hill NSW 2145. “Civic Park Ave” and “Civic Avenue” are used across clinic sources for the same location.
Civic Park Medical Centre FAQs
What are Civic Park Medical Centre’s opening hours?
Regular published hours are Monday to Friday from 8:30 am to 5:00 pm and Saturday from 8:30 am to 1:00 pm. The clinic is closed on Sunday and public holidays. Confirm doctor-specific availability before travelling.
How do I book Civic Park Medical Centre?
Call reception on 02 9688 3744 during clinic hours. Explain the reason for the visit so reception can help select the doctor, appointment length and service type.
Does Civic Park Medical Centre accept walk-in patients?
Current healthdirect information says an appointment is required. Older clinic information has mentioned walk-ins by availability, so do not rely on being seen without a booking. Call reception first.
Is Civic Park Medical Centre bulk billed?
The clinic says it bulk bills Medicare card holders, and healthdirect lists bulk billing only. Private fees apply to patients without Medicare, while some procedures, forms, vaccines or other services may have separate charges.
Which doctors work at Civic Park Medical Centre?
The official doctors page lists Dr Sithambarakumar Thevendrampillai, Dr Sasikaran Sutharsini, Dr Shironee Gogulan, Dr Bagi Siva and Dr Sittampalam Ragavan. Consulting days can change, so confirm the current roster by phone.
Does Civic Park Medical Centre offer skin checks?
Yes. Skin cancer checks are included in the clinic’s published services, and two listed GPs hold a Diploma in Dermatology. Call to confirm the appropriate doctor, appointment length and any fee.
Does the clinic provide child health and vaccinations?
The clinic lists baby and child health, immunisations and vaccinations. Call before booking to confirm the doctor, vaccine availability, Medicare eligibility and any product charge.
What languages are available at Civic Park Medical Centre?
The clinic says practitioners and staff speak English, Tamil and Sinhala. Patients needing another language should request a translator when booking and mention the request again during the consultation.
Does Civic Park Medical Centre have allied health services?
Yes. The clinic’s allied health information lists physiotherapy, exercise physiology, psychology, dietetics, speech pathology, chronic pain support and telehealth. Referral, eligibility and private fees should be confirmed separately.
What should I do when Civic Park Medical Centre is closed?
The clinic publishes 02 8724 6300 as its after-hours contact. Healthdirect provides 24-hour advice on 1800 022 222. Call Triple Zero 000 for a serious or time-critical emergency.
Best next step
Call reception, state the main reason for the visit, confirm the doctor and appointment length, ask about billing, and bring your Medicare card, medicines and relevant paperwork. Recheck the appointment before leaving home.
Clinic rosters, fees and services can change. This independent guide does not provide diagnosis or replace professional medical advice.