If you are searching for Otway Medical Clinic in Colac, this independent 2026 guide brings together the details patients usually need before booking: doctors, opening hours, address, phone number, online appointments, current bulk-billing policy, telehealth, same-day appointments, services and after-hours options.
The clinic is at 31–35 Connor Street, Colac VIC 3250 and lists 03 5231 5300 as its main phone number. The official patient-information page says Otway Medical Clinic joined a 12-month Universal Bulk Billing trial from 1 November 2025. That trial window is still current in early October 2026, but not every service is bulk billed, so procedures and other excluded services should be priced before the visit.
Otway Medical Clinic in Australia 2026: Doctors, Hours & Booking
A practical Colac patient guide for routine GP visits, longer consultations, same-day needs, telehealth, chronic disease care, family health, Medicare billing questions and after-hours decision-making.
Universal Bulk Billing trial started 1 November 2025 for eligible Medicare item numbers.
The clinic provides its own online-booking link and accepts bookings through reception.
Use the Connor Street address when checking maps or arranging transport.
Fax: 03 5231 5456. The clinic warns that email is not suitable for urgent or confidential clinical information.
A directory lists Saturday 9 am–12 pm, but the clinic’s own contact and FAQ pages do not; confirm before a Saturday trip.
📍 Otway Medical Clinic address, phone, email and map
Otway Medical Clinic’s official contact page lists the practice at 31–35 Connor Street, Colac Victoria 3250. The main phone number is 03 5231 5300 and the fax number is 03 5231 5456.
The clinic website displays email contacts including frontdesk@otwaymedical.com.au in the site header and dianne@otwaymedical.com.au on the contact page. The clinic specifically warns that email is not monitored live, is not encrypted and is not appropriate for urgent or confidential clinical information. For appointment or medical questions, phone reception instead.
⏰ Otway Medical Clinic opening hours in 2026
The clinic’s current official contact page and FAQ both show regular opening hours of Monday to Friday, 8:45 am to 5:30 pm. Healthengine currently shows the same weekday hours and additionally lists Saturday 9:00 am to 12:00 pm.
Because the clinic’s own current contact and FAQ pages do not list a Saturday session, this guide does not treat the directory’s Saturday hours as confirmed official hours. Phone reception before travelling on a Saturday or public holiday.
| Day | Hours | Reliability / patient action |
|---|---|---|
| Monday | 8:45 am–5:30 pm | Official clinic hours. |
| Tuesday | 8:45 am–5:30 pm | Official clinic hours. |
| Wednesday | 8:45 am–5:30 pm | Official clinic hours. |
| Thursday | 8:45 am–5:30 pm | Official clinic hours. |
| Friday | 8:45 am–5:30 pm | Official clinic hours. |
| Saturday | Directory: 9 am–12 pm | Not shown on the current official contact/FAQ pages; call first. |
| Sunday | No regular official hours listed | Use after-hours pathways if needed. |
| Public holidays | Confirm directly | Check with reception or the clinic’s current notices. |
✅ Otway Medical Clinic appointments and online booking
The official appointments page gives two routes: call 03 5231 5300 or use the clinic’s Book Now link, which currently points to the Mediflex online-booking service. Healthengine lists Otway Medical Clinic but currently says no appointments are available through Healthengine.
The clinic’s FAQ explains that short appointments are normally 15 minutes, while long appointments are normally 30 minutes. It also says on-the-day appointments are offered for urgent medical needs and advises patients to phone as soon as possible.
Open the official online-booking link and select an available GP and time. If the visit type you need is not shown online, call reception rather than choosing an unsuitable slot.
A 15-minute visit is the clinic’s normal short appointment. Ask for a 30-minute appointment for more complex issues, multiple concerns, preventive review, counselling, a full check-up or detailed medical work.
The clinic says it keeps on-the-day access for urgent medical needs where possible. Tell reception that the matter is urgent so they can advise what appointment pathway is available.
For a new or complex appointment, have your Medicare details, current medicines, allergies, hospital letters, test results, referrals and any forms the doctor needs to review.
💳 Otway Medical Clinic bulk billing, Medicare and private fees
Otway Medical Clinic’s current patient-information page says the practice entered a 12-month Universal Bulk Billing trial on 1 November 2025. During that trial, the clinic says its GPs bulk bill patients who hold a current Medicare card for a range of Medicare item numbers.
The clinic specifically lists bulk-billed eligible items including brief, standard, long, prolonged and extended consultations, primary care health assessments, mental health care and chronic disease complex care management. Patients are required to sign a bulk-billing voucher assigning the Medicare rebate to the treating GP.
That does not mean every service is free. The clinic says lesion removals, procedures, employment medicals, insurance medicals and some vaccination services remain privately billed. The home page also names biopsies, ECGs, travel vaccinations and some nursing items among services that can attract private fees.
| Service / situation | Current clinic wording | What to confirm |
|---|---|---|
| Eligible GP consultation + current Medicare card | Bulk billed during trial | Make sure your appointment item is included and sign the required voucher. |
| Primary care health assessment | Eligible items bulk billed | Confirm eligibility and appointment length with reception. |
| Mental health / chronic disease eligible item | Eligible items bulk billed | Ask which Medicare item and prerequisites apply. |
| Lesion removal / biopsy / procedure | Private fee | Ask for the expected total fee and Medicare rebate before booking. |
| ECG / some nursing items | May be privately billed | Ask reception for the current fee. |
| Travel vaccination / some vaccines | Private cost may apply | Ask about consultation fee plus vaccine purchase cost. |
| Employment / insurance medical | Private fee | Request the fee and required appointment length before attending. |
👥 Otway Medical Clinic doctors and consulting days
The current official Specialist General Practitioners page names Dr Fatmira Pojani and Dr Yash Ahuja as practice principals. It also lists several visiting specialist GPs and their usual consulting days. GP registrar rosters change more frequently, so the booking screen or reception is the better source for registrar availability on the day you need an appointment.
| Doctor | Role / qualification shown | Usual availability shown by clinic |
|---|---|---|
| Dr Fatmira Pojani | Practice Principal — MBBS, FRACGP | Check live booking or reception. |
| Dr Yash Ahuja | Practice Principal — MBBS, DCH, FRACGP | Official profile says Monday to Friday. |
| Dr George Gray | Visiting Specialist GP — MB, ChB, DRCOG, FACRRM | Wednesdays and Thursdays. |
| Dr Mohammad Gadi | Visiting Specialist GP — MBBS, FRACGP | Mondays and Fridays. |
| Dr Seung Baek | Visiting Specialist GP — MBBS, FRACGP | Wednesdays, Thursdays and Fridays. |
| Dr Brooke Beaumont | Visiting Specialist GP — MBBS, FRACGP | Mondays, Wednesdays and Fridays. |
| Dr Shruthi Venkatesh | Visiting Specialist GP — MBBS, FRACGP | Mondays and Tuesdays. |
| Dr Meenal Dhabhai | Visiting Specialist GP — MBBS, FACRRM | Confirm current return Official page said maternity leave until September 2026. |
🩺 Otway Medical Clinic services for Colac patients
The clinic’s official services page lists a broad primary-care range. These include Aboriginal and Torres Strait Islander health, preventive health, vaccinations, children’s and adolescent health, women’s and men’s health, geriatric health, chronic disease management, travel medicine, mental health, palliative care, residential aged-care facility visits, WorkCover and medicals, skin cancer checks, procedures, Cloud Holter and Cloud ECG services.
Health checks, risk assessment and prevention-focused GP care.
Routine immunisation and selected private or travel vaccines; ask about any vaccine cost.
Child development, acute illness, immunisation and adolescent health support.
Women’s preventive, reproductive and general health services are listed by the clinic.
General and preventive men’s health consultations.
Care for older adults, medication issues and ongoing health management.
Chronic condition management plans and coordinated long-term care.
GP mental health care and management; book enough time for complex concerns.
Travel-health advice and selected vaccines, with private charges possible.
Skin checks and related procedures are listed; procedure fees may apply.
Cardiac monitoring services are listed; confirm referral and fee requirements.
The clinic lists residential aged-care visits and palliative-care support.
📱 Telephone, telehealth and same-day care
The clinic’s FAQ says it offers both telephone and telehealth appointments in addition to in-person visits. The same FAQ says Medicare rebates for these remote appointments are available only if the patient has been seen at the clinic within the previous 12 months, and that telehealth fees are the same as normal appointments.
For an urgent but non-life-threatening problem during practice hours, the clinic also says it offers on-the-day appointments where possible. Call as early as you can and tell reception the matter is urgent.
Telehealth can be worth asking about
- follow-up questions or results discussions;
- repeat medication or care discussions where appropriate;
- patients who have difficulty travelling to Colac;
- situations where the clinician does not need an in-person examination.
Use an in-person or urgent pathway when needed
- you need a physical examination, procedure or vaccination;
- you have an injury or issue requiring hands-on assessment;
- reception or the doctor says the concern is unsuitable for telehealth;
- the problem is severe or life threatening — call 000.
🧪 Melbourne Pathology and allied health at the clinic
The clinic’s official allied-health page lists Melbourne Pathology on site from Monday to Friday, 8:30 am to 5:00 pm. It also lists consultant pharmacist Andrew Clayton for medication reviews and podiatrist Chris Williams, who is described as working in Colac on Fridays on a three-days-per-fortnight schedule.
Collection times, referral requirements and service availability can change independently of GP hours, so confirm what paperwork you need before attending for pathology or allied health.
📋 New patients, MyMedicare, interpreters and records
Otway Medical Clinic says it welcomes new patients. For a first visit, allow time for registration and bring information that helps the GP understand your current care, such as Medicare details, medicine list, allergies, specialist letters and recent results.
The clinic participates in MyMedicare. Its MyMedicare page explains that patients can register their regular practice and preferred GP; children under 14 need a parent or guardian to register them at the practice.
Use the clinic’s registration form and provide accurate contact, Medicare and health-record information.
Ask reception if you want to register Otway Medical Clinic as your regular practice.
The clinic says it is connected to My Health Record and can upload information with patient consent.
The FAQ says the practice can help arrange the Translating and Interpreting Service on 131 450.
The practice’s FAQ provides an Auslan booking/payment service contact for patients with hearing difficulties.
The clinic says MyMedicare registration with a preferred GP is required for its GP Chronic Condition Management Plans.
🚑 After-hours, Colac Urgent Care and emergencies
The clinic’s FAQ says patients with urgent concerns outside normal hours can call the practice and follow the prompts for its after-hours on-call pathway. Colac Area Health also states that regular Otway Medical Clinic patients can access after-hours appointments via telehealth.
For serious but non-life-threatening conditions, Colac Area Health Urgent Care Centre operates 24 hours a day, 7 days a week at 2–28 Connor Street, Colac VIC 3250. The centre says it treats serious urgent problems such as minor burns, wounds and fractures. For life-threatening emergencies, call 000.
| Situation | Where to start | Contact |
|---|---|---|
| Routine GP issue during clinic hours | Otway Medical Clinic | 03 5231 5300 / online booking |
| Urgent need during clinic hours | Call Otway reception for same-day pathway | 03 5231 5300 |
| Regular Otway patient needing after-hours advice/telehealth | Call practice and follow current prompts | 03 5231 5300 |
| Serious but non-life-threatening urgent problem | Colac Area Health Urgent Care Centre | 03 5232 5100 |
| Unsure what care is needed | healthdirect | 1800 022 222 |
| Life-threatening emergency | Ambulance / emergency response | 000 |
🧭 Otway patient care-path finder
This simple tool does not diagnose symptoms. It only points you toward the booking and urgent-care pathways described in this guide.
🎥 Video availability
No clearly verified official public YouTube video for Otway Medical Clinic was identified in the October 2026 research check. This page therefore does not embed an unrelated clinic or generic health video, and no VideoObject schema is added.
❓ Otway Medical Clinic FAQs
🔗 Official & supporting sources
This guide prioritises Otway Medical Clinic’s own pages for contact, appointments, billing, doctors and services, then uses local health-system and directory sources to resolve after-hours access and conflicting Saturday-hour information.
- Otway Medical Clinic official website
- Official contact page
- Official appointments page
- Official patient information & billing policy
- Official Specialist General Practitioners page
- Official services page
- Official FAQ and appointment policies
- Official allied health page
- Official MyMedicare page
- Colac Area Health Urgent Care Centre
- Healthengine clinic profile
- healthdirect